Wennington Carpet Cleaners Service Terms and Conditions

These Service Terms and Conditions set out the basis on which Wennington Carpet Cleaners provides domestic and commercial carpet cleaning, upholstery cleaning, stain treatment, and related cleaning services in the United Kingdom. By making a booking, the customer agrees to these terms in full. These terms are intended to be clear, practical, and fair, and they apply to all carpet cleaning services arranged with us unless otherwise agreed in writing. For the avoidance of doubt, references to Wennington Carpet Cleaners, we, us, and our mean the service provider, while you and your refer to the customer, client, or person placing the booking.

These terms are drafted for general service use and are not a substitute for independent legal advice. They do not affect any rights that cannot lawfully be excluded or limited under applicable consumer law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The purpose of these terms is to explain how bookings are accepted, how payments are handled, what happens if a job is cancelled or delayed, what liability applies, and how waste is managed after a cleaning service.

We recommend that customers read these terms carefully before confirming any appointment for carpet cleaning services. By proceeding with a booking, you confirm that you understand the scope of the service, that the information you provide is accurate, and that you are authorised to request the work on the relevant premises. Where a service is arranged on behalf of a landlord, tenant, managing agent, business, or other third party, the person making the booking confirms they have authority to do so and that they accept responsibility for payment unless we agree otherwise in writing.

1. Booking process

Bookings for Wennington carpet cleaning may be requested by telephone, email, online enquiry form, or any other method we may make available from time to time. A booking is not confirmed until we have accepted it and, where required, received any deposit or advance payment requested. We may ask for details about the property, the size and type of the cleaning area, access arrangements, the condition of the items to be cleaned, and any special requirements. You agree to provide accurate and complete information so that we can assess whether the service is suitable and prepare appropriately.

All appointment times are approximate unless a fixed time has been expressly agreed. We will use reasonable efforts to attend within the agreed time window, but arrival times may be affected by traffic, weather, previous jobs, parking restrictions, or access issues. If we discover before the job starts that the service requested differs materially from the information provided at the time of booking, we may revise the price, adjust the scope of work, or decline the job where it is not reasonable or safe to proceed. This may include situations where the carpet or fabric is badly damaged, heavily contaminated, excessively wet, or unsuitable for cleaning by normal methods.

2. Access, preparation, and customer obligations

Before our arrival, you must ensure reasonable access to the property and to the items to be cleaned. This includes moving fragile items, securing pets, and ensuring that the area can be worked on safely. We may ask you to provide access to water, electricity, and parking if required for the service. If adequate access is not available, or if the premises are unsafe, we may postpone or cancel the appointment and charge any applicable call-out or cancellation fee.

It is your responsibility to identify any pre-existing damage, permanent stains, colour loss, shrinkage risk, wear, previous repairs, or hidden defects before work begins. Although our carpet cleaners use professional methods and suitable equipment, some marks may be permanent or may reappear after cleaning due to “wick-back,” old contamination, or underlying damage. You agree that certain results depend on fibre type, cleaning history, and product compatibility, and that no guarantee can be given for complete stain removal unless we have specifically stated this in writing.

3. Prices and payments

Prices for carpet cleaning by Wennington Carpet Cleaners may be quoted as a fixed amount, a room-based rate, an item-based rate, or an hourly rate, depending on the service and the information supplied. Any quote provided before inspection is based on the description given and may be revised if the actual condition or size of the job is materially different. Unless stated otherwise, prices are exclusive of any additional charges for parking, congestion, unusually heavy furniture moving, specialist stain treatment, or out-of-hours work.

Payment is due on completion of the service unless we have agreed alternative terms in advance. We may request a deposit for larger jobs, repeat bookings, or appointments requiring special materials or reserved time. Accepted payment methods may include cash, bank transfer, debit card, or other methods we choose to offer. If an invoice is issued, it must be paid by the due date shown. Late or failed payments may result in additional administration charges, recovery costs, and suspension of future services, to the extent permitted by law.

Any promotional prices, discounts, or offers are subject to availability and may be withdrawn at any time. They do not apply retrospectively unless expressly stated. If a booking is made in error, or if the quoted price was clearly based on incorrect information supplied by the customer, we reserve the right to correct the price before work commences. Where work has already been carried out, you agree to pay a fair and reasonable charge for the service provided.

4. Cancellations, rescheduling, and non-attendance

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may vary depending on the type and scale of the job, but we will normally expect at least 24 hours’ notice where possible. If you cancel with insufficient notice, or if we arrive and cannot complete the service because access is denied or the property is unavailable, we may charge a cancellation fee to cover travel time, lost appointment time, and any materials already allocated to the job.

We may also cancel or reschedule a booking if severe weather, unsafe conditions, equipment failure, staff illness, or another event beyond our reasonable control prevents us from attending. In such cases, we will take reasonable steps to notify you promptly and arrange an alternative appointment. We shall not be liable for any indirect losses caused by a change in appointment time, provided we act reasonably and in good faith. If you have paid a deposit for a service that we cancel without fault on your side, we will refund that deposit or offer a new appointment, as appropriate.

5. Service standards and limitations of liability

We will carry out each service with reasonable care and skill, using commercially appropriate cleaning methods and products. However, cleaning results can vary depending on age, usage, fibre content, previous treatment, and environmental conditions. Our liability for any loss or damage arising from our service is limited to the cost of the specific service concerned, except where the law does not allow such limitation. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under UK law.

We are not responsible for damage caused by pre-existing faults, poor workmanship carried out by others, structural defects, unstable furniture, unsuitable textiles, hidden contamination, or items that are inherently fragile or defective. We are also not liable for fading, discolouration, shrinkage, seam splitting, dye transfer, or pile distortion where such outcomes are due to the nature or condition of the material, the manufacturer’s instructions, or prior treatment history. Customers should remove valuable, delicate, or irreplaceable items from the work area before the cleaning begins.

If you believe we have caused a problem, you must notify us as soon as reasonably possible and in any event within a reasonable period after the service. You should allow us the opportunity to inspect the issue before any third party attempts a repair or replacement, unless urgent action is required to prevent further loss. Any claim must be supported by evidence of the alleged damage and the circumstances in which it arose. We may require photographs, proof of purchase, or other relevant information.

6. Waste regulations and disposal

As a responsible carpet cleaning company, we aim to carry out our services in a way that supports compliance with UK environmental and waste-handling requirements. During and after cleaning, waste may include removed dirt, residue, waste water, used cloths, disposable materials, and packaging from cleaning products. Where waste arises from our work, we will handle it in accordance with applicable legal duties, including safe storage, transport, and disposal where required. We may use suitable containment methods to minimise spillages and prevent contamination of floors, drainage systems, or surrounding surfaces.

You agree to tell us about any special disposal requirements that apply to the premises, including restrictions on drainage, water discharge, or waste handling. If the cleaning area contains hazardous substances, bodily fluids, sharps, mould contamination, or other regulated waste, you must disclose this before booking. We may refuse to deal with materials that require specialist licensing or disposal arrangements outside the scope of ordinary carpet cleaning services. If specialist waste handling is necessary and can be provided, additional charges may apply.

Any packaging, furniture covers, protection sheets, or similar materials brought by us remain our property unless agreed otherwise. If any items are left behind inadvertently, they should not be discarded without giving us a reasonable opportunity to collect them. Customers must not ask us to remove, transport, or dispose of household, commercial, or hazardous waste unrelated to the service unless this has been clearly agreed in advance and can be carried out lawfully. Both parties must act in a way that supports safe and lawful waste management practices.

7. Customer property, keys, and premises

Where keys, access codes, alarms, or security instructions are provided to us, we will take reasonable care of them and use them only for the agreed appointment. We are not responsible for delays caused by incorrect access details or changes to security arrangements that were not communicated to us in advance. If you authorise us to enter the property without you being present, you accept responsibility for ensuring the premises are suitable for unattended access and that all relevant instructions have been given clearly.

We may move lightweight furniture or portable items where necessary to complete the cleaning, but we are not obliged to move heavy, fixed, fragile, or valuable items. If items are moved at your request or with your consent, this is done at your risk unless the law provides otherwise. We may decline to move certain items if doing so may damage the item, the property, or our equipment, or if the item is too large, too heavy, or unsafe to handle.

Any loss, theft, or accidental damage to customer property must be reported promptly. Our responsibility is limited to damage directly caused by our negligence or breach of contract. We are not responsible for minor marks, temporary moisture, normal drying time, or the natural effects of cleaning on older materials. Customers should ventilate the area after cleaning and follow any aftercare advice provided at the time of service.

8. Governing law and general provisions

These terms and any dispute or claim arising from them, or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. If the customer is based in Scotland or Northern Ireland, nothing in these terms shall deprive them of any rights that cannot be excluded under applicable consumer legislation, but the governing law stated above will still apply to the extent permitted.

If we do not insist immediately on strict performance of any term, that does not mean we waive our right to enforce it later. Any waiver must be in writing. We may update these terms from time to time to reflect operational changes, legal requirements, or improvements to our service. The version in force at the time of your booking will apply to that booking unless a newer version has been expressly agreed by both parties.

These terms form the entire agreement between you and Wennington Carpet Cleaners regarding the relevant service unless we agree otherwise in writing. If any provision is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and if that is not possible, it shall be treated as removed without affecting the remainder of the agreement. By booking our services, you acknowledge that you have read, understood, and agreed to these terms governing Wennington carpet cleaners services in the UK.